Privacy Policy

1. Introduction

LocalWindowFix ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request quotes or estimates
• Schedule services
• Call or email us
• Subscribe to our newsletter
• Leave reviews or testimonials

This information may include:

• Name and contact information (phone number, email address, mailing address)
• Property information
• Service requests and preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or search terms
• Device information and operating system

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our window installation and repair services
• Responding to your inquiries and service requests
• Scheduling appointments and managing projects
• Processing payments and maintaining records
• Sending service updates, appointment reminders, and promotional materials
• Analyzing website usage to improve user experience
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Analytics and website optimization

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

• Court orders or subpoenas
• Government investigations
• Protecting our rights and property
• Ensuring user safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality
• Provide personalized content

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request information about the data we have collected about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: +1 (217) 555-0198
• Email: customer@localwindowfix.com
• Address: 315 Petaluma Blvd S Petaluma, CA 94952

11. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.